Privacy policy

Personal Data Protection Policy (PPDP)

LAST UPDATE ON 05/25/2018

The Personal Data Protection Policy (PPDP) applies to all websites, applications, games / prints of the company Sybarel (the "Materials") whenever you (the "User") access the Supports.

Data collection and purposes
SYBAREL collects personal data on the User who accesses the Media. We collect and process in particular your name, address, email address, password, telephone number, IP address, connection data and navigation data, order history, preferences and interests, products consulted, delivery incidents, complaints.

This data collection is carried out in particular when the User:

create his customer account "My account" or identify himself
place an order on our website or app
browses the Supports and consults products
participate in a game or contest
contact our Customer Service
subscribes to newsletters or alerts offered by SYBAREL

The data collected is intended exclusively for the use of SYBAREL. They can be transmitted to the subsidiary companies of SYBAREL or to the companies - subcontractors - to which SYBAREL calls for the execution of services and orders, in particular management, execution, processing and payment. They are necessary for the management and monitoring of commercial relations between SYBAREL and its client (management of orders, deliveries, returns, payment, complaints, etc.). They also allow SYBAREL to provide the User with personalized services on the Media, to send him commercial offers. SYBAREL also uses them for statistical purposes and to produce scoreboards for audiences and commercial activities.

SYBAREL may be required to transmit to its advertising partners data concerning the articles consulted by the User while browsing the Media as well as the nature of his purchases, if applicable, in order to display targeted advertisements on the partner sites of its advertising partners as well as on social networks, and to improve the relevance of the information offered to it.

SYBAREL, a limited liability company with a capital of 1000 euros whose head office is located at 116 rue des Moines, 75017, Paris, is responsible for processing this data. They can be transmitted to the companies and subcontractors to which SYBAREL uses in the context of the execution of the orders and the services offered (our providers of means of payment or payment security, our logistics and delivery providers). In the event that this is required by law, your consent is obtained or a possibility of refusal is given to you before any data transmission.

The user is informed that this automated processing of information, in particular the management of users' e-mail addresses, has been declared to the National Commission for Data Protection (CNPD) under the numbers T010793 and T010794 and complies with the amended law of August 2, 2002 on the protection of individuals with regard to the processing of personal data, as well as the General Data Protection Regulations (RGPD). Internet users have the right to access, rectify, oppose and delete personal data concerning them. All requests for clarification concerning personal data and / or the purpose of the processing implemented, as well as the exercise of the rights of access, rectification, opposition and deletion will be made to the address

Data transfer outside the EU
SYBAREL informs the User that their personal data may be transmitted to service providers located in the United States as part of e-mailing campaigns (see “Sybarel newsletter” below), or for the management of technical logs of Media (see “ Technical data (logs) ”below). These service providers act in compliance with the European provisions relating to the protection of personal data of the “Privacy Shield” convention.

Support Forms
The Supports can ask the user to provide information through forms, for example when creating an account. In order to allow their validation, the User must complete all the fields displayed in the forms that will be presented to him, with the exception of the fields indicated as optional. The optional information provided by the User allows SYBAREL to get to know its Users better.

Any field marked with an asterisk is required. Any lack of response will make it impossible to validate the form.

Mailing address and telephone number
The Customer's postal address and telephone number are necessary for processing and managing orders as well as for commercial relations between SYBAREL and the Customer.

SYBAREL uses this personal data for commercial prospecting purposes. At any time, the Customer has the possibility of opposing it in a simple and free way on the Internet site (the “Site”) or the iOS and Android applications (the “Applications”) in the section “ My account ”or by post to the following address: SYBAREL, 116 rue des Moines, 75017, Paris, France

SYBAREL can use the Customer's mobile phone number for order management and can also use it for commercial prospecting purposes. At any time the customer has the possibility of opposing it in a simple aCookies
SYBAREL also uses cookies in accordance with the legislation in force. When viewing the Site, cookies are placed on your computer, mobile or tablet. The Site is designed to be particularly attentive to the needs and expectations of our customers and cookies are used, among other things, to recognize you when you return to the Site, allow you to access your account, manage and memorize your shopping cart itself. when not connected to your account, memorize your consultations and personalize the offers we offer you.

A cookie is a small text file placed on your computer when visiting a site or viewing an advertisement. Their main purpose is to collect information relating to your browsing on the sites and to provide you with personalized services. In your computer, cookies are managed by your internet browser. SYBAREL also uses the “localstorage” of the browser which has the same operating principle as cookies.

The User can deactivate the use of these cookies at any time by selecting the appropriate parameters in his browser. The action of deleting cookies also removes the "localstorage" from the browser. However, this deactivation will have the consequence of preventing access to certain functionalities of the site allowing the personalization of the services offered by SYBAREL.nd free way on the Site or the Applications in the section "My account" or by mail to the following address: SYBAREL, 116 rue des Moines, 75017, Paris , France

When the User browses the Site, cookies from third-party companies (for example advertising agencies or by partners) may be placed on your computer, tablet or mobile in order to identify your areas of interest through the products consulted or purchased on our site and personalize the advertising offer sent to you on our Site or outside our Site.

The different types of cookies used
Different types of cookies are used on our site, they have different purposes. Some are necessary for your use of our site.

Functional cookies

These cookies are used, among other things, to recognize you when you return to the site and allow you to easily access your account, manage and memorize your order basket so as not to lose it between several visits, even when not connected to your account, memorize your product listing display parameters and other customization choices you have made ...

Audience and performance measurement cookies

These are cookies posted by tools that allow us to know the use and performance of our site and to improve its functioning and relevance.

Statistical and commercial cookies internal to Sybarel

These cookies are positioned and used exclusively by Sybarel for the purposes of statistical measurements or internal commercial monitoring. Some of these cookies are associated with discount coupons.

Cookies from our external partners

These are cookies used to present you with advertisements or information tailored to your areas of interest outside of our site when you browse the Internet. They are used in particular to limit the number of times you see an advertisement and to help measure the effectiveness of an advertising campaign. Refusing advertising cookies will not stop the serving of advertisements. This will only have the effect of displaying advertisements that do not reflect your interests or preferences.

Social media cookies

These social cookies are intended to allow users to share pages and content through third party social networks.

Managing cookies
The User can refuse these cookies at any time by selecting the appropriate parameters in his browser. This refusal will have the consequence of preventing access to certain functionalities offered by SYBAREL's partner companies. You can also use the services of the site, offered by digital advertising professionals grouped within the European association EDAA (European Digital Advertising Alliance). This European platform is shared by hundreds of Internet advertising professionals and constitutes a centralized interface allowing you to express your refusal or your acceptance of cookies that may be used in order to adapt them to the navigation of your terminal. advertisements likely to be displayed there:

Cookie management module
SYBAREL provides Site Users with a module enabling them to oppose cookies placed on the Site. To do this, the User can click on the "I configure" link in the information banner mentioning the purposes of the cookies placed or click on the "My Account" tab, "My cookies" section. They can also modify their choices at any time via the “Cookies” link at the bottom of each page of the site.

Sybarel Newsletter
The User can subscribe to SYBAREL newsletters and thus be kept informed of news and offers on the Site. He has the possibility at any time to modify the information he wishes to receive or to unsubscribe by clicking on the link provided for this purpose located at the bottom of each of the newsletters. This link is also accessible on the Site in the "My account" section.

Customers who have ordered products from SYBAREL also benefit from SYBAREL newsletters in which they may be offered products and commercial offers similar to the products already ordered.

Any user subscribed to the SYBAREL newsletter has the possibility at any time to modify the information he wishes to receive or to unsubscribe by clicking on the link provided for this purpose located at the bottom of each of the newsletters. This link is also available in the "My account" section.

When creating an account on the site and subsequently in managing their preferences via the "My account" section, the Customer or the Identified User can choose to receive offers from partners. . He can unsubscribe at any time in this same section.

Retention period of your personal data
The personal data collected by SYBAREL as part of the creation of an account by the User and the placing of an order are kept for 5 years from his last contact with SYBAREL.

Certain personal data will also be kept by SYBAREL within the time limits imposed on it by law in order to meet its legal obligations.

Security measures taken to ensure the protection of personal data
SYBAREL uses all technical means in accordance with the rules of the art to maintain the integrity, security and confidentiality of the data and in particular to prevent them from being distorted, damaged, or that unauthorized third parties have access to them.

When placing the order, no banking data is collected or stored by SYBAREL. SYBAREL uses the services of PCI-DSS certified providers to ensure payment security.